Nav Arrow
WEBSITE ADMIN
Email:

Password:

CMS Tray

You Are Here : Home : About Us : Career Opportunities

Cupboard Lead, Temporary      

Department: Product Sales    

Reports To: Product Sales Manager at locations below

Various Locations: Long Beach and Torrance (Erlinda Frederick), Marina del Rey and Woodland Hills (Alisa Abrenica), Montclair and Covina (Stephanie Sollow)

POSITION SUMMARY:

The Cupboard Lead works in close coordination with Product Sales Manager (PSM) to provide efficient, fast-paced transactions to troops and volunteers. Keep accurate records and counts of product. Safeguards the inventory, and follows all product sales policies as instructed.

MAJOR ACCOUNTABILITIES

  • To provide courteous, consistent, professional and knowledgeable customer service.
  • Supervise and coordinate cupboards at assigned site(s).
  • Process cookie orders for troops, with a complete focus on accuracy.
  • Verify troop cookie orders with each authorized volunteer.
  • Maintain inventory controls and conduct physical counts at the beginning and end of each shift.
  • Enter data of troop cupboard transactions into web-based software system (eBudde) daily
  • Follow PSM instructions precisely. Communicate frequently via cell phone on the status of volunteer experiences, and asking for assistance whenever needed.
  • Process product exchanges in strict compliance with Council policy.
  • Coordinate volunteers as they report for work.
  • Assist in training of cupboard volunteers.
  • Adhere to all GSGLA cupboard guidelines and deadlines as outlined in the Service Unit Cookie Program Guide.
  • Verifies receiving counts and signs for their accuracy.
  • Other duties as assigned.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Lift or move up to 25 pounds repeatedly during product sales campaigns.
  • Able to work evenings and weekends as needed.
  • Ability to work independently and be self-motivated. 
  • Good interpersonal and conflict resolution skills. 
  • Good organizational and problem-solving skills.
  • Ability to motivate and delegate as well as handle multiple tasks.
  • Perform tasks willingly and accept the diverse responsibilities of the job.

EDUCATIONHigh school diploma or equivalent.

ESSENTIAL DUTIES OF THE POSITION

  • Lift or move up to 25 pounds, repeatedly and for continuous periods of time.
  • Must have cell phone to stay in daily communications with the PSM.

To apply for a specific location please submit your resume to the appropriate Product Sales Manager listed below: 

For either the Long Beach or Torrance location, please submit resume to Erlinda Frederick at EFrederick@girlscoutsla.org.

For either the Marina del Rey or Woodland Hills location, please submit your resume to Alisa Abrenica at AAbrenica@girlscoutsla.org.

For either the Montclair or Covina location, please submit your resume to Stephanie Sollow at  SSollow@girlscoutsla.org.

Sorry, no calls or walk-ins please.

 

Development Manager

Department: Fund Development

Location: Los Angeles Headquarters Office

Reports To: Director of Development

POSITION SUMMARY: Reporting to the Director of Development, the Development Manager is responsible for developing, managing, and implementing corporate and foundation strategies to meet or exceed budget goals and expand public support of Girl Scouts of Greater Los Angeles. 

MAJOR ACCOUNTABILITIES:

  • Prepare operational plans and ensure steady progress of corporate and foundation giving programs
  • Develop and track revenue/expense budgets for corporate and foundation giving and provide projections
  • Move corporate and foundation donor prospects along the giving path with timely identification, cultivation, solicitation, and stewardship through direct contact and active prospect management
  • Provide staffing support and leadership with GSGLA’s Executive Leadership Team, Fund Development coworkers, the Board of Directors and other fundraising volunteers
  • Research and pursue new funding opportunities
  • Maintain accurate and up-to-date information in donor database
  • Build strong and productive relationships with other department staff, identify funding opportunities and enhance donor communications
  • Prepare compelling donor correspondence including letters of intent, proposals, sponsorship decks, reports, letters and emails
  • Acknowledge and recognize donors in a timely and appropriate way
  • Participate in Fund Development and External Relations meetings and serve on special event committees as needed
  • Support the Director of Development with special projects as needed
  • Assist with individual giving
  • Maintain courteous and professional attitude at all times
  • Evaluate and refine corporate and foundation giving strategies on a weekly basis in collaboration with Director of Development
  • Manage and attend donor events, meeting event goals and deadlines
  • Other duties as assigned

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Minimum of three years of foundation and corporate relations experience
  • Experience making cold-calls with resilience and tenacity
  • Experience working with fundraising volunteers
  • Highly motivated self starter and team player
  • Ability to be an effective spokesperson for the GSGLA cause
  • Excellent written and oral communication skills
  • Experience managing budgets and creating and presenting detailed, timely, and accurate reports
  • Ability to multi-task to meet competing deadlines
  • Experience in managing events
  • Knowledge of Microsoft Office and Raisers Edge donor database
  • Experience as a Girl Scout desirable

EDUCATIONBachelor's degree required.

ESSENTIAL DUTIES OF THE POSITION:

Must drive and have access to car and auto insurance. Able to lift and carry 20lbs. Able to work a flexible schedule that may include evening and weekend events.

Please send your resume and cover letter via email, with the title of Development Manager in the subject line, to: careers@ragerresources.com.

Sorry, no calls or walk-ins please.

 

Executive Assistant to CFAO

Location: Headquarters Downtown Los Angeles, Business & Administration Department 

Position Status: Non-Exempt      

Reports to: Chief Financial & Administrative Officer (CFAO)

POSITION SUMMARYThe Executive Assistant (EA) provides assistance to the Chief Financial & Administrative Officer. The EA provides support for the functional areas of Finance, IT, Risk Management, Properties and Human Resources.

MAJOR ACCOUNTABILITIES

  • Understand the major accountabilities by functional area within Finance & Administration and work collaboratively with the CFAO team to support, enhance and promote the team’s objectives and initiatives.
  • Manage CFAO calendar and schedule meetings, appointments and travel arrangements.
  • To provide courteous, consistent, professional and knowledgeable customer service both internally and externally.
  • Prepare mileage and expense reports.
  • Answer phones, assist callers and/or direct calls.
  • Understand, comply with and support all GSGLA financial policies.
  • Interact positively, professionally and proactively with senior management, staff, volunteers and Board/Committee members.
  • Provide staff support for Board Committee meetings (Finance, Audit, Properties, etc.) to include scheduling, preparing agendas and meeting materials, room set-up and tear-down, and attending meetings to record accurate meeting minutes. 
  • Be knowledgeable of GSGLA’s mission and values, strategic priorities, and annual goals.
  • Demonstrate commitment to the GSGLA organizational values of Integrity, Commitment to Excellence and Shared Accountability and guide staff to do same. 
  • Work closely with Properties Coordinator to support the CFAO and Director of Properties in implementing the Property Committee Recommendations.
  • Assist HR Director with preparing organizational charts, creating forms and other documents, scheduling meetings, ordering office supplies, training presentations, filing and other administrative duties as assigned. 
  • Assist Risk Manager with insurance, updating manuals and forms, and other administrative duties as assigned from time-to-time.
  • Prepare purchase orders and process vendor invoices including coding, obtaining approvals, and submitting to Finance for processing. 
  • Distribute monthly financial reports to Senior Management, Finance Committee, etc. 
  • Assist with preparing HQ and Regional Meeting agendas. 
  • Establish efficient filing system and records retention system.
  • Receive, provide coding and review all IT invoices for CFAO’s approval.
  • Prepare PowerPoint presentations for All-Staff meetings, Committee meetings and other internal or external presentations.
  • Other duties as assigned.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • 5+ years of executive/administrative assistant experience required.
  • High personal motivation, self-management and detail orientation.
  • Ability to take responsibility in meeting deadlines and making progress while maintaining a high level of accuracy and attention to detail.
  • Excellent customer service skills.
  • Remain calm, poised and polite in stressful situations.
  • Strong general office experience including organizational and time management skills.
  • Some hands-on experience with finance and accounting, including Excel spreadsheets.
  • Ability to meet deadlines and possess excellent follow-through skills.
  • Excellent written and oral communication skills, with the ability to communicate clearly.
  • Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
  • Proficiency with other IT applications and uses including databases, e-mail, social media, internet applications, etc.
  • Has a sense of humor.
  • Must be able to work an occasional flexible work schedule as some Committee meetings are in the evenings, and special events are often on nights and/or weekends.

EDUCATIONBachelor degree preferred. Significant equivalent career experience may be considered in lieu of degree.

ESSENTIAL DUTIES/REQUIREMENTS OF THE POSITION

  • Able to lift and carry 25 lbs.
  • Valid California drivers license, vehicle in working condition, proof of insurance, or the ability to fulfill timely and extensive travel requirements across widespread regional geography.

Please send your resume and cover letter via email, with the title of Executive Assistant to CFAO in the subject line, to: BZamzow@girlscoutsla.org

Sorry, no calls or walk-ins please.


Sr. Administrative Assistant  to VP of Member Services & Regional Service Delivery/Site Manager

Location: Marina Del Rey       

Reports to: Vice President Member Services & Regional Mission Delivery

POSITION SUMMARY

The Sr. Administrative Assistant provides administrative support for the Vice President of Member Services & Regional Mission Delivery. Besides routine administrative tasks, the Sr. Administrative Assistant coordinates all meetings, prepares reports and the VP’s weekly schedule, prepares timesheets for all staff in the reporting stream and other confidential materials, arrange travel, manage expenses and train other support staff.

The Site Manager is responsible for the management of the daily tasks associated with the regional office.

ESSENTIAL DUTIES

  • Provide courteous, consistent, professional and knowledgeable customer service.
  • Answer phones, assist callers or direct calls.
  • Receive and review event contracts that require VP approval and see the process through to completion.
  • Conduct necessary conflict resolution intake and follow up in a timely manner.
  • Support the Member Services Management Team; document all meetings, prepare and distribute meeting notes and follow up on all action items for report to the VP.
  • Collect and process monthly financial information for the 10 Managers (and their staff) reporting to the VP and track accountabilities.
  • Organize data and communication for the 10 departments within Member Services.
  • Manage a high volume email flow, which consists of communication council wide from both staff and volunteers.
  • Quick and efficient execution of special projects such as PowerPoint presentations or creating data tracking systems.
  • Source and implement and new technology needed to address any current needs (e.g. online forms) and train staff.
  • Provide support to Service Center staff by addressing any questions or concerns related to the Service Center.
  • Provide conflict resolution for site staff.
  • Supervise the performance of the Mission Delivery staff on site and address any issues that arise.
  • Communicate with the Service Center Property Management Company regarding rules, regulations and events and disperse information as needed.
  • Process Additional Insurance requests and Accident/Incident reports and maintain records.
  • Provide new hires with site orientations.
  • Manage the site facilities by managing vendor contracts, safety and security issues, kitchen management, file management, and other related issues.
  • Provide low level service center IT support by working with the council IT Manager, TechMD and the local phone company.
  • Troubleshoot technology issues, maintain inventory control, and check in/out equipment requested.
  • Back up Customer Care Support for printer issues.
  • Other duties as assigned. 

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Minimum 5 years administrative experience required; advanced administrative duties for top-level executives in a various industries beneficial.
  • Strong communication, organizational and high level computer skills are critical for this position.
  • Exemplary customer service skills, time management and ability to manage multiple priorities essential, along with the ability to maintain confidentiality, especially in regards to HR issues.
  • Ability to analyze & generate complex statistical reports; knowledge of Personify needed.
  • Valid California drivers license, vehicle in working condition, proof of insurance, or the ability to fulfill timely and extensive travel requirements across widespread regional geography.
  • Able to pass a criminal background check.

EDUCATION

Bachelor degree or relevant experience or technical training required.

ESENTIAL DUTIES OF THE POSITION

Able to lift and carry 25 lbs or other physical limitations of job. 

Please send your resume and cover letter via email, with the title of Sr. Admin Assistant to VP/Site Manager in the subject line, to Sheila Kennedy at skennedy@girlscoutsla.org

Sorry, no calls or walk-ins please.

 

eLearning Developer 

Location: Montclair, CA or Marina Del Rey, CA 

POSITION SUMMARY: As an eLearning Developer with the Girl Scouts, you will design, develop and implement engaging, interactive eLearning experiences for volunteers including web-based and blended learning. The role enables you to stretch and grow your eLearning Development skills learning and leveraging the most current Adobe software, while contributing to the success of a thriving, mission-driven organization. 

The position reports to the Director, Volunteer Resources, eLearning Team Lead and is funded by a two-year grant intended for the development of high-quality online course content and e-learning assets for web-based curriculum modules. This role is ideal for a tech-savvy, learning-oriented individual seeking to increase their current expertise in eLearning development. The position will be out of the Girl Scouts of Greater Los Angeles’ Montclair office.

JOB ACCOUNTABILITIES:

  • Designs, develops, and implements engaging, interactive eLearning experiences in partnership with the eLearning Team.
  • Leverages experience with Adobe software to complete eLearning modules efficiently and effectively to specification.
  • Apply an eagerness to learn to all aspects of position, with a particular emphasis on becoming an Adobe and Captivate subject matter expert. Captivate training is available.
  • Recommends and implements new eLearning development approaches to the eLearning Team.
  • Writes effective copy for both curriculum and marketing purposes.
  • Manages multiple program development projects simultaneously by prioritizing project deadlines, ensures that any problems are addressed, escalated when needed, and resolved quickly. 
  • Ensures that training and course materials are current, relevant to training needs, and align with GSUSA program requirements and overall council strategies.
  • Works collaboratively across functional areas to identify training needs, then provide technical, design, and layout support ensuring high-quality and professional trainings as needed.
  • Manages and conducts quality assurance reviews of all online training by gathering feedback through online survey tools and using survey outcomes to evaluate and measure the effectiveness of course content.
  • Ensures consistency and comparability of curriculum between the in-person, blended, and online delivery methods.
  • Monitors and supports online learning assets, and supports volunteers by troubleshooting their technical issues.
  • Designs and delivers programs to meet the needs of girls from diverse populations. Promote diversity in every aspect of Girl Scouting.
  • Ensures that Volunteer Resources personnel (employees and volunteers) comply with and support the council and GSUSA’s philosophy, policies, procedures, standards and business practices.
  • Ensures that all eLearning, related resources, and publications reflect and are sensitive to the ethnic, religious, social and economic diversity of the council jurisdiction.
  • Assume other related duties and responsibilities and provide backup support to other units/functions as assigned

 ESSENTIAL QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience
  • Strong computer skills including MS Office Suite and Adobe Creative Suite, including Flash and Photoshop.
  • Proven ability in designing learning courses in a variety of delivery approaches, including instructor-led, web-based, and blended learning methods.
  • Demonstrated ability to write effective and engaging copy for curriculum and marketing purposes.
  • Ability to apply knowledge of layout and design principles to create graphics that convey messaging in congruence with GSNorCal and GSUSA communication strategy.
  • Ability to plan, organize, delegate, and implement a multi-faceted workload with minimal supervision.
  • Demonstrated competencies in:
    • Training design and delivery
    • Oral and written communication
    • Project planning
    • Proven experience working collaboratively with individuals or teams and with cross-functional task groups
    • Ability to develop and maintain effective working relationships, including working electronically with others based remotely
    • Strong interpersonal, organizational, and multi-tasking skills required
    • Strong analytical, problem solving, writing, and verbal communications skills required
    • Creativity and ability to develop and implement new ideas and processes
    • Strong proof-reading skills to produce error-free documents
    • Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization
    • Ability to collect, analyze and interpret data, and compile information for planning and reports

DESIRABLE QUALIFICATIONS:

  • Strong experience using Captivate
  • Exposure to instructional theories and principles applicable to both online and instructor led learning programs
  • Volunteer experience or experience with mission-driven organizations
  • Fluent in Spanish, knowledgeable of other cultures 
  • GSUSA Certified Trainer or comparable certification 
  • Knowledge of Girl Scout philosophy, standards, program and systems 
  • Advanced studies in education, adult education or management

To apply, please click on this LINK.

Sorry, no calls or walk-ins please.


Payroll/GL Accountant

Location: Los Angeles, Headquarters Office, Finance Department

Reports To: Accounting Manager

POSITION SUMMARYManage all payroll related functions for GSGLA.

MAJOR ACCOUNTABILITIES:

  • Administer and manage all aspects of biweekly payroll including:
    • Timesheet collection, review, data entry and submission of payroll
    • Coordinate implementation and reconciliation of payroll deductions
    • 403(b) & Pension plan payments
    • 403(b) loan payments
    • Creating payroll general ledger entries
    • Vacation accrual
    • Monthly payroll accrual
  • Reconciliation of all payroll-related Balance Sheet accounts
  • Preparation of all reports pertaining to payroll (eg. Government censuses, etc.)
  • Manage all payroll related audit tasks for the annual 403b and Worker’s Compensation audits
  • Health insurance allocations
  • Reconciliation of payroll portion of 403b plan
  • Other duties as assigned

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Detail oriented with high level of accuracy.
  • Proficient at Microsoft Excel skills.
  • Abila MIP experience preferred.
  • Payroll experience for 150+ employees (Paycom Payroll Service preferred).

EDUCATION OR EXPERIENCEEquivalent 7 years payroll and general ledger experience

ESSENTIAL DUTIESData entry and frequent sitting

Please send your resume and cover letter via email, with the title of Payroll Accountant in the subject line, to: pogata@girlscoutsla.org.

Sorry, no calls or walk-ins please.

 

Maintenance Technician

Location: Montclair/Arcadia, Properties Department

Reports To: Director of Properties

POSITION SUMMARYUnder minimal supervision, performs a variety of work in the general maintenance and repair of buildings, facilities, and equipment.

MAJOR ACCOUNTABILITIES

  • To provide courteous, consistent, professional and knowledgeable customer service.
  • General Maintenance and Repair of Buildings, Facilities, Equipment, and Grounds. Performs a variety of work in the maintenance and repair of buildings and grounds at various facilities/sites including:
    • carpentry, electrical, plumbing, glazier, masonry, and painting tasks;
    • repairs and treats structures such as floors, showers, sinks, walls, roofs, and carpets;
    • performs minor troubleshooting, repairs, and adjustments of locks on doors, cabinets, desks, closets; repairs door hinges;
    • cleans plugged key slots;
    • changes filters on heating, ventilating and air conditioning units;
    • services appliances, kitchen, and emergency equipment;
    • hooks up appliances;
    • reports mechanical malfunctions to appropriate party for action;
    • moves and assists in moving furniture and equipment at various facilities/sites;
    • sets up and breaks down cubicle partitions;
    • exercises discretion in identifying projects requiring the services of a higher skilled crafts person;
    • assists in obtaining quotes and arranging for services of outside vendors as needed;
    • activates and deactivates building alarms
    • maintains clean, safe, and orderly work sites.
  • Carpentry: Performs basic rough and finished carpentry work in construction and repair of structures such as partitions, walls, doors, fences, window frames, office furniture, roofs, and shelves.

Please send your resume and cover letter via email, with the title of Maintenance Technician in the subject line, to: gcastro@girlscoutsla.org.

Sorry, no calls or walk-ins please.

 

Customer Care Specialist

Job Summary: The Member Care Specialist is the first point of contact for inquiries of all types (phone, web, email or in person), and is responsible for providing the highest level of service to all members, both external and internal.

Location: Long Beach, CA

Reports To: Customer Care Manager or Director Membership Support

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supports functions of a multi-channel contact center.

  • Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.  
  • Maintains a Member-centric environment in public areas of council facilities.

2.  Provides high quality customer service

  • Ensures and provides quality service to both internal and external customers.
  • Responds to inquiries by clarifying desired information, researching, locating and delivering findings.
  • Maintains contact center database by entering information accurately and quickly.
  • Enhances organization reputation by providing a positive customer experience for all those contacted, either in person, by email, or by phone.
  • Manages processes that include, but are not limited to, office equipment management and office supply stocking.

 3.  Supports administrative functions.

  • Data entry of volunteer applications and background check info.
  • To the extent that it does not interfere with answering inquiries, assists with the administrative support to all departments that includes, but is not limited to, the production of written materials and reports (copying, assembling, etc.), filing, data entry (e.g. program evaluations, data cleaning queries), equipment check out, front desk staffing, office supply stocking, and business machine management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A.  Education and/or Experience

  • High school diploma or GED and 3-5 years of customer service experience; or a combination of education and experience providing equivalent knowledge.
  • Strong oral and written communication skills.  Bilingual skills an asset.
  • Demonstrated experience in interacting with the public.
  • Demonstrated experience in providing prompt and courteous customer service in person, via phone, in writing, and through electronic media.
  • Demonstrated commitment to service excellence and customer satisfaction.
  • Regular and prompt attendance required.
  • Willingness to work a flexible schedule including some evenings and weekends.
  • Some experience with Girl Scouts is a plus.

B.   Certificates, Licenses, Registrations

  • Valid CA driver’s license, access to reliable transportation, and proof of insurance

C.    Competencies (Knowledge, Skills Abilities)

  • Member Responsiveness - Seeks and acknowledges the views and ideas from Members; identifies, prioritizes, and balances Member issues; takes time to answer questions and explain decisions; follows through on commitments to Members in a timely manner; maintains a commitment to continuous improvement.
  • Active Listening - Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with other Members and identify needs.
  • Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization, and a strong attention to detail.
  • Oral and Written Communication abilities (in person, verbal, written, phone, other electronic media) – Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; demonstrates ability to work with a wide range of sensitive and confidential issues and communicates effectively with a diverse group of girls, volunteers, and staff.
  • Excellent technical computer skills in Microsoft Office (including Word, Excel, Outlook), Customer/Member Relationship Management systems, and social networking.
  • Project Management – demonstrates ability to coordinate multiple projects while managing conflicting priorities and deadlines; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
  • Excellent independent decision-making skills and strong resourcefulness.

D.  Additional Organizational Requirements

  • Subscribe to the principles of the Girl Scout Movement.  All employees of the Girl Scouts of Greater Los Angeles must possess a positive attitude with strong work ethic, integrity and honesty and are expected to be flexible, adaptable and thrive in an ever changing/fast-paced environment.
  • Develop and maintain sensitivity to employee diversity in the work place.  Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.  Practice pluralism and be inclusive with the services provided.
  • Interface with people with courtesy and patience.  Defuse aggressive people with a calm demeanor, while demonstrating understanding and empathy.
  • Employee will be expected to proactively contribute to the success of their work team by sharing relevant information, encouraging open dialogue, respecting other team members, supporting collaboration, encouraging ongoing self-assessment and supporting new ideas and ways for achieving the goals and objectives for GSGLA.
  • Employees are responsible for playing an active role in supporting the Cookie Program Activity by:

           a) Learning and communicating fundamental information such as the program value for girls, key dates, general proceeds and awards for troops/girls, baker, annual theme and mascot, cookie varieties, basic terminology, as well as articulating how the money from the sale of cookies supports the council mission.

           b) Understanding and following cookie program policies and procedures and positively promoting the cookie program and its policies to internal and external constituencies.

E.  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
  • Ability to sit upright for extended periods of time.
  • Sufficient visual acuity to make appropriate judgments with regard to Girl Scout materials.
  • Ability to travel to and/or attend offsite meetings.
  • Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 25 pounds at shoulder height, and occasionally lift in excess of 25 pounds.
  • Demonstrated normal depth perception.
  • See and read printed materials, with or without visual aids; distinguish colors; read and understand rules and policies, labels and instructions.
  • Verbal communication including the ability to speak and hear at normal room levels.
  • Other demands, as determined by the council.

Please send your resume and cover letter via email, with the title of Customer Care Specialist in the subject line, to Lori Zeman at LZeman@girlscoutsla.org

Sorry, no calls or walk-ins please.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Recruiting Specialist (Montclair)

Department: Membership Service

Requirement: Bilingual Spanish/English

Location: Montclair, CA 

JOB SUMMARY: The Recruiting Specialist is responsible for developing and executing effective recruiting strategies to, increase girl and adult membership in assigned, established geographic areas. She/he is responsible for securing girl and adult volunteer participation and community partnerships in order to implement Girl Scouting in the assigned area. This position will target new areas for volunteer recruitment; develop, design and implement innovative recruitment approaches, develop relationships and opportunities among institutions and individuals to identify and cultivate potential volunteers. You will also conduct public awareness and information activities related to volunteer and girl recruitment.

ESSENTIAL DUTIES & RESPONSIBILITIES 

  • Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas.
  • Design and implement a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
  • Implements membership recruiting marketing strategies outlined in the council’s strategic plan and annual business plan including cultivating and organizing communities to result in increased girl and volunteer leads.
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made to result in meeting membership goal. Prepare a variety of status reports, including activity, follow-up, and adherence to goals.
  • Establish relationships with area school districts and conduct recruitment activities
  • Seeks opportunities and keep in contact with community organizations, agencies and leaders, educators and faith-based institutions to increase awareness of and participation in Girl Scouting.
  • Provide and ensure professional, superior customer service is provided to all internal and external customers, members, volunteers, staff and other community contacts
  • Represent Girl Scouts of Greater Los Angeles at local events, fairs and festivals
  • Follow up on new leads and referrals resulting from field activity in a timely fashion

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A. Willingness to work a flexible schedule including evenings and weekends.

B. Certificates, Licenses, Registrations

  • Valid California driver’s license, access to reliable transportation, and proof of insurance.

C. Competencies (Knowledge, Skills Abilities)

  •  Outstanding Interpersonal and Communication Skills  (i.e. In person, verbal, written, phone, and/or via other electronic media); Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
  • Customer Responsiveness - Seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
  • Project Management – demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines, formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipate issues, obstacles, or opportunities that may impact plans or actions; establish courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
  • Excellent independent decision-making skills and strong resourcefulness. Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization.

D.  Additional Organizational Requirements

  • Subscribe to the principles of the Girl Scout Movement
  • All employees of the Girl Scouts of Greater Los Angeles must possess a positive attitude with strong work ethic, integrity and honesty and are expected to be flexible, adaptable and thrive in an ever changing/fast-paced environment.
  • Develop and maintain sensitivity to employee diversity in the work place. Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.  Practice pluralism and be inclusive with the services provided.
  • Incumbents will be expected to proactively contribute to the success of their work team by sharing relevant information, encouraging open dialogue, respecting other team members, supporting collaboration, encouraging ongoing self-assessment and supporting new ideas and ways for achieving the goals and objectives for realignment.
  • Employees are responsible for playing an active role in supporting the Cookie Program Activity by:

a) Learning and communicating fundamental information such as the program value for girls, key dates, general proceeds and awards for troops/girls, baker, annual theme and mascot, cookie varieties, basic terminology, as well as articulating how the money from the sale of cookies supports the council mission.

b) Understanding and following cookie program policies and procedures and positively promoting to the cookie program and its policies internal and external constituencies.

E. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
  • Ability to sit upright for extended periods of time.
  • Sufficient visual acuity to make appropriate judgments with regard to Girl Scout materials.
  • Ability to travel to and/or attend offsite meetings.
  • Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 40 pounds at shoulder height, and occasionally lift in excess of 40 pounds.
  • Demonstrated normal depth perception.
  • See and read printed materials, with or without visual aids; distinguish colors; read and understand rules and policies, labels and instructions.
  • Verbal communication including the ability to speak and hear at normal room levels.
  • Other demands, as determined by the council.

Please send your resume and cover letter via email, with the title of Recruiting Specialist in the subject line, to Lara Branch at lbranch@girlscoutsla.org.